Director of Residential Operations
Kay Nilakantan serves as Samuels & Associates’ Director of Residential Operations, where she works with the Chief Operating Officer to improve operational efficiencies, ensure peak performance and provide excellent customer service for Samuels’ multi-family portfolio. She is also responsible for implementing operational improvement programs, new initiatives and inspections of expectations for residential assets, as well as advise on process, systems and standards for S&A’s entire portfolio.
Kay returns to Samuels after serving as a Vice President of Real Estate Operations at Kensington Investment Company. A former General Manager of 1330 Boylston from 2011-2014 and Van Ness from 2014-2017, she looks forward to continuing her successful track record at Samuels and achieving new milestones. Kay is a member of the Building Owners and Managers Association and NAIOP.
Born in India and raised in Africa and the US, Kay remains true to her Boston roots, having settled in the area with her family in 1990. She holds a bachelor’s degree in Psychology from Brandeis University. Her exposure to diverse cultures has colored her life perspective and fueled a wanderlust that has led her on a mission to visit one new place in the world each year. In her spare time, Kay loves museum-hopping, painting, watching obscure foreign films, discovering her green-thumb as an amateur gardener, and volunteering at a local animal shelter and with Habitat for Humanity.