• Acts as a subject matter expert for all Yardi applications and related modules, including Voyager, RENTCafé, PAYscan, Fixed Assets, and others as implemented.
• Ensures the back-end system setup of users, workflows, security permissions, and functions that support business processes are properly configured and functioning.
• Provides front-line support for team members using Yardi software and resolves helpdesk tickets to ensure prompt, effective service and internal customer satisfaction.
• Serves as the primary responder for Help Desk inquiries related to Yardi issues, including user-related questions, system errors, and performance concerns.
• Liaises with Yardi technical support to troubleshoot, document, and resolve complex user and system issues that impact operations.
• Performs regular system maintenance, including user provisioning and deactivation, role and security group updates, system audits, menu updates, and database integrity checks.
• Maintains current and accurate documentation of user guides, training materials, process workflows, and system configuration settings.
• Collaborates with Business Unit Heads and department leaders to align Yardi capabilities with evolving business process needs and strategic objectives.
• Maintains an active understanding of department projects, business cycles, and timelines that may be impacted by system performance or upgrades.
• Creates and delivers system training programs and onboarding sessions for new users; leads periodic refresher training to optimize system utilization.
• Evaluates, audits, and documents all system settings, workflow automations, and customizations to ensure consistency, efficiency, and compliance.
• Serves as administrator or co-administrator for other business systems (e.g., ChromeRiver, Nexus, Conservice, or RealPage) related to accounting, operations, or procurement as assigned.
• Partners with IT and Compliance teams to ensure Yardi data governance, cybersecurity protocols, and system access policies are enforced.
• Supports system upgrades, new module rollouts, patch testing, and data migration projects by performing test scripts and quality assurance tasks.
• Identifies and recommends opportunities for automation, improved system utilization, and integration with third-party tools.
• Stays current on Yardi updates, new releases, and industry best practices; shares knowledge with key stakeholders through newsletters or internal updates.
• Participates in user groups, webinars, or vendor trainings to remain engaged with the broader Yardi user community.
• Performs other related duties as assigned.

• Residential and Commercial Property Management system experience.
• Experience with onboarding residential and commercial properties into Yardi
• Associate’s degree in computer science, Accounting, or equivalent education.
• 5+ years’ experience as a Yardi Administrator or Super User.
• Demonstrated ability to develop and write Yardi YSR and/or SQL reports.
• Proficient with, or able to quickly become proficient with, a range of Yardi applications used in the organization and the industry.
• Intermediate / Advanced knowledge of Microsoft Office Suite applications for email, networking, and business processes.
• Demonstrated ability to manage Help Desk responsibilities and multiple concurrent projects while meeting deadlines.
• Demonstrated ability to work and communicate efficiently with employees at all levels of the organization.
• Excellent problem-solving, analytical, organizational and time management skills.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Excellent customer service skills.
• Thorough understanding of project management principles and planning.
• Ability to travel upon request for company/vendor related initiatives.
• Ability to motivate groups of people to complete a project in a timely manner.
• Thorough understanding of project management principles and planning

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.