Service Technician III

Samuels & Associates

The Service Technician III is attentive to Samuels & Associates’ goals relative to resident satisfaction and resident retention. The Service Technician III is responsible for completing make-readies, conducting preventive maintenance, and maintaining the physical condition and appearance of the site. The Service Technician III is required to respond when scheduled on the on-call rotation and may assist in supervision and mentoring of Service Technicians I and II.

The Service Manager has the primary authority to determine the exact “day-to-day” duties of the service Technician III. This determination will take into consideration the Technician’s skills, experience, and career goals and how they best fit into the operational needs of the property. The Service Technician III will work under the tutelage of the Service Manager and should be able to fill in for Service Manager during absences. With additional training and evaluation of potential management skills, the service Technician III may be considered for eventual promotion to Service Manager. The Service Technician III should be able to manage a small community (less than 120 units) with no direct reports.

  • Full Time
  • Competitive Hourly Rate
Functions

Physical Condition

  • Diagnose and perform routine maintenance/repair involving the following on a daily basis:
  • Diagnose and perform major/minor and routine maintenance/repair involving the following on a daily basis:
  • Electrical and plumbing (including sewer lines).
  • A/C and heating systems (proper certification required for some repairs).
  • Appliances.
  • Water irrigation systems.
  • Stairs, gates, fences, patios, railings.
  • Tile, carpet, flooring.
  • Roofing, gutters, fasteners.
  • Interior/exterior lights.
  • Fireplaces, ceiling fans.
  • Gas fixtures and appliances.
  • Shutters, doors, cabinets, windows, sliding glass doors.
  • Boiler, gas, and electric.
  • Door locks, P.O. boxes and locks.
  • Security systems and fire protection equipment.
  • Water Intrusion – all requires including AMG.
  • Wall repair.
  • Pool area, tile, spa, pool furniture, pool system equipment, i.e. heaters, filters, pumps and motors.
  • Assist in keeping grounds neat and free of litter. Rake, sweep, and shovel as circumstances warrant.
  • Inspect vacated apartments and complete make-ready checklist.  Inform Service Manager or General Manager of needed services and repairs.  Schedule make-ready tasks.  Routinely perform duties to restore apartments to “market ready” status.  Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed.
  • Maintain accurate records regarding preventive maintenance, service requests received and completed, expenditures, apartment make-ready status, work in progress, etc.
  • Constantly be aware of and report to the Service Manager and General Manager the condition of physical property throughout the community and immediately correct unsafe conditions (i.e. broken gates leading to pools, broken steps, open holes, broken/burned out exterior lights).
  • Report all major repairs and requisitions to the Service Manager and General Manager prior to any expenditure of funds.
  • Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.
  • Schedule and perform routine preventive maintenance on all appropriate equipment on a regular basis.  Inspect and maintain all tools in excellent condition.
  • Manage vendors.
  • Assist in budgeting and expense control.
  • Assist in scheduling and assigning of tasks of all service positions.

Safety

  • Perform work area clean-up and safety-related duties.
  • Wear back support belt when lifting more than 25 lbs. or while performing repetitive bending and stooping functions during working hours.  Use safety equipment (goggles, masks, gloves, etc.) as tasks dictate.
  • Know and adhere to all federal, state, and local laws as well as all policies and procedures contained in the manuals issued by Samuels & Associates or as otherwise communicated (verbally or in writing) to associates.
  • Know all log and record keeping procedures.
Skills

Qualifications

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of the following tools:

  • Hand Tools:  Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, posthole diggers, saws, etc.
  • Power Tools:  Wrenches, grinder, sander, drill, saws, etc.
  • User-Moving Aids: wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
  • Mechanical Equipment:  Motors, pumps, compressors, blowers, electric and hand powered augers, etc.
  • Measuring Devices:  Voltmeters, ohmmeters, testing meters, moisture meters, PH tests, etc.

Certifications

  • HVAC and EPA certification and working knowledge of HVAC systems required.
  • CPO certification required.

Experience

  • 1 – 2 years related experience.
  • 1 year Multi-Family experience required.
  • Supervisor recommendation (CM, SM, OM, RSM involvement).
  • Make ready quality control inspection experience.
  • Leadership in action experience (taking the lead during a crisis, leading a team towards success through action)
  • Demonstrated competency as a self-starter.
  • Knowledge and active use of MRI (make ready board, asset tracking, DUSR, S/R summary, new move in S/R, etc.)
  • Demonstrated customer service skills.
  • Computer skills required – minimum Word, Excel and Outlook.
Demands

Customer Service

  • Demonstrates commitment to deliver outstanding customer service.
  • Takes ownership to personally resolve customer problems (or find someone who can).
  • Committed to following-up with customers in all instances in a timely manner.
  • Strong sense of accountability – ensures that you will do what you say that you are going to do.
  • Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful, listens.

Physical

  • Constant need (66% to 100% of time) to be on feet.
  • Have frequent need (66% to 100% of time) to perform the following activities:
  • Bend/stoop/squat/kneel – Perform routine maintenance/repairs, pick up debris.
  • Climb stairs – Routine duties require access to 2nd and 3rd floor apartments
  • Push or pull – Move equipment, appliances, open and close doors, etc.
  • Reach above shoulders – Perform routine maintenance/repairs, paint, stock and remove equipment.
  • Climb ladders – perform routine maintenance repairs.
  • Grasping/turning – Handle tools and equipment; perform routine maintenance and repairs, phone.
  • Finger dexterity – Handle tools and equipment, perform routine maintenance and repairs.
  • Lifting / carrying – supplies, blowers, ladders, etc.
  • Over 150 lbs. – rare need (less than 1% of time)
  • Between 75–150 lbs. – rare need (less than 1% to 33% of time)
  • Between 25-75 lbs. – constant need (66% to 100% of time)
  • Between 1-25 lbs. – constant need (66% to 100% of time)

*Note: Lifting and carrying weights exceeding 50lbs. is often best accomplished with assistance from one or more person. Examples of heaviest items lifted include washer/dryers, A/C units, abandoned sofas, etc.

Vision

  • Constant need (66% to 100% of time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instructions from staff and residents.  Constant need to see small detail when performing routine maintenance duties.
  • Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (oversee assistants, observe problems throughout property).

Hearing

  • Constant need (66% to 100% of time) to communicate with assistants, residents, vendors, and on-site staff.  Must have listening skills to diagnose needed repairs, etc.

Speaking

  • Constant need (66% to 100% of time) to verbally communicate with assistants, residents, vendors, and staff.
  • Proficient in English language.

Driving

  • Occasional need (1% to 33% of time) to utilize personal transportation to pick up replacement parts and supplies from vendors.  Rotating “on-call” status may occasionally require expedient travel to assigned property at a moment’s notice.
  • Safe driving and maintenance care of the maintenance carts.
  • Valid driver’s license.

Working Environment

  • Constantly indoors (66% to 100% of time).  Frequently outdoors, all conditions, often for extended periods (33% to 66% of time).
  • Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.  Example, apartment immediately after make-ready.
  • Frequent need (33% to 66% of time) to work in awkward and confining positions.

Reasoning Development

  • Apply common sense understanding to carry out simple one to four step instructions. Deal with standardized situations with occasional or no deviations from standard procedures.

Other Requirements

As a Samuels & Associates team member, you represent Samuels & Associates. While you are on the job, Samuels & Associates Residential expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required at the property, you are expected to wear it.