Service Tech II

Service Tech II

Van Ness

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

Reports to: Area Operations Manager

  • Review work orders throughout the day and complete in order received as well as according to Permission to Order status
  • Respond to all work orders within 24 hours
  • Communicate status of work order to the Concierge and management office when follow up is required
  • Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
  • Leave apartment/area of work clean and tidy during work and after completing
  • Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
  • Review Make Ready Schedule provided by Assistant General Manager
  • Complete tasks in accordance with schedule
  • Complete make ready paperwork and provide to the Leasing Manager for resident file
  • Complete move-in keys prior to lease start date
  • Complete daily tour of the property and ensure common area requests are completed daily
  • Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
  • Maintain building equipment

  • Maintenance related experience is preferred
  • Excellent communication, organizational, and leadership skills necessary
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
  • Knowledge of Excel, Word and Outlook

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.