• Review work orders throughout the day and complete in order received as well as according to Permission to Order status
• Respond to all work orders within 24 hours
• Communicate status of work order to the Concierge and management office when follow up is required
• Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
• Leave apartment/area of work clean and tidy during work and after completing
• Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
• Review Make Ready Schedule provided by Assistant General Manager
• Complete tasks in accordance with schedule
• Complete make ready paperwork and provide to the Leasing Manager for resident file
• Complete move-in keys prior to lease start date
• Complete daily tour of the property and ensure common area requests are completed daily
• Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
• Maintain building equipment

Qualifications and Skills

• Maintenance related experience is preferred
• Excellent communication, organizational, and leadership skills necessary
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Level 1

• Basic Electrical Theory
• Doors and Hardware Basics
• Email Basics
• Basic Emergency Power Systems
• Carpentry Basics
• Carpentry Basics: Drywall Repair
• Carpentry Basics: Painting
• Carpentry Basics: Tools and PPE
• Cooling: Hot & Cold Call Basics
• Refrigeration Basics
• OSHA 10 Hour Construction Program
• Lead Awareness
• HVAC Basics
• Fire Systems and Sprinkler Basics
• Hand and Power Tools
• Heating Systems Basics
• Anti-Harassment Training for All Employees
• Basic Electrical Troubleshooting
• Universal Waste Storage and Handling
• Innovative Heat Pump Technology
• Doors and Hardware Maintenance and Repair
• LEAD Safe Renovator Certification
• Offsite Facilities Technician (or Similar)

Level 2

• Hydronic Systems: Cooling Tower Basics
• Hydronic Systems: Cooling Tower Operation
• Fire Systems and Sprinkler Basics
• Fire Systems: Fire Alarm Control Panel
• Boiler Fundamentals
• Heating Theory
• Furnace Fundamentals
• Clear Communication
• Cooling Basics
• Commercial Plumbing Systems Essentials
• Heat Exchanger Basics
• Commercial HVAC Systems Essentials
• The Science of Mold
• AC Generator Basics
• AC Motor Basics
• Smart Customer Service 3: Effective Verbal and Nonverbal Communication
• Smart Customer Service 4: 3 Steps to Successful Customer Interaction
• Smart Customer Service 5: Handling Customer Complaints
• Smart Customer Service 2: Listening for Understanding
• Smart Customer Service 1: Courtesies, Attitude, and Ethics
• Boilers: Combustion, Water, and Steam
• Fuel and Combustion Systems Safety – Understanding Boilers and Their Special Risks
• Hot Water Boilers
• Volt/Ohm/Amp Meters
• Water Treatment Basics
• Bearings Basics
• Facility Maintenance Management
• Basic Electricity Offsite class

Level 3

• Transition to Leadership
• Sustainable Building Technology
• HVACR Type I Certification
• HVACR Type II Certification
• HVACR Type III Certification
• Building Automation Systems (BAS) Operations
• Cooling System Maintenance
• Co-worker Coaching
• Pipes and Valves: Basic Pipefitting Skills
• Electrical Fire Alarm Systems
• NFPA 70E Introduction
• Emergency Power Testing
• Plumbing Maintenance
• Problem Solving
• Everyone is a Leader
• Heat Exchangers: Cooling Towers
• Refrigerant Management
• Work Order Management: Workflow Management
• Work Order Management: CMMS Basics
• Intermediate Maintenance Practices
• Intermediate Water Treatment
• HVAC Tech Course

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.