Service Tech I, II, and III

Service Tech I, II, and III

South Standard and Dot Block

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

Reports to: Site Service Manager/General Manager

  • Review work orders throughout the day and complete in order received as well as according to Permission to Order status
  • Respond to all work orders within 24 hours
  • Communicate status of work order to the Concierge and management office when follow up is required
  • Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
  • Leave apartment/area of work clean and tidy during work and after completing
  • Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
  • Review Make Ready Schedule provided by Assistant General Manager
  • Complete tasks in accordance with schedule
  • Complete make ready paperwork and provide to the Leasing Manager for resident file
  • Complete move-in keys prior to lease start date
  • Complete daily tour of the property and ensure common area requests are completed daily
  • Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
  • Maintain building equipment

Qualifications and Skills

  • Maintenance related experience is preferred
  • Excellent communication, organizational, and leadership skills necessary
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Level 1

  • Basic Electrical Theory
  • Doors and Hardware Basics
  • Email Basics
  • Basic Emergency Power Systems
  • Carpentry Basics
  • Carpentry Basics: Drywall Repair
  • Carpentry Basics: Painting
  • Carpentry Basics: Tools and PPE
  • Cooling: Hot & Cold Call Basics
  • Refrigeration Basics
  • OSHA 10 Hour Construction Program
  • Lead Awareness
  • HVAC Basics
  • Fire Systems and Sprinkler Basics
  • Hand and Power Tools
  • Heating Systems Basics
  • Anti-Harassment Training for All Employees
  • Basic Electrical Troubleshooting
  • Universal Waste Storage and Handling
  • Innovative Heat Pump Technology
  • Doors and Hardware Maintenance and Repair
  • LEAD Safe Renovator Certification
  • Offsite Facilities Technician (or Similar)

Level 2

  • Hydronic Systems: Cooling Tower Basics
  • Hydronic Systems: Cooling Tower Operation
  • Fire Systems and Sprinkler Basics
  • Fire Systems: Fire Alarm Control Panel
  • Boiler Fundamentals
  • Heating Theory
  • Furnace Fundamentals
  • Clear Communication
  • Cooling Basics
  • Commercial Plumbing Systems Essentials
  • Heat Exchanger Basics
  • Commercial HVAC Systems Essentials
  • The Science of Mold
  • AC Generator Basics
  • AC Motor Basics
  • Smart Customer Service 3: Effective Verbal and Nonverbal Communication
  • Smart Customer Service 4: 3 Steps to Successful Customer Interaction
  • Smart Customer Service 5: Handling Customer Complaints
  • Smart Customer Service 2: Listening for Understanding
  • Smart Customer Service 1: Courtesies, Attitude, and Ethics
  • Boilers: Combustion, Water, and Steam
  • Fuel and Combustion Systems Safety – Understanding Boilers and Their Special Risks
  • Hot Water Boilers
  • Volt/Ohm/Amp Meters
  • Water Treatment Basics
  • Bearings Basics
  • Facility Maintenance Management
  • Basic Electricity Offsite class

Level 3

  • Transition to Leadership
  • Sustainable Building Technology
  • HVACR Type I Certification
  • HVACR Type II Certification
  • HVACR Type III Certification
  • Building Automation Systems (BAS) Operations
  • Cooling System Maintenance
  • Co-worker Coaching
  • Pipes and Valves: Basic Pipefitting Skills
  • Electrical Fire Alarm Systems
  • NFPA 70E Introduction
  • Emergency Power Testing
  • Plumbing Maintenance
  • Problem Solving
  • Everyone is a Leader
  • Heat Exchangers: Cooling Towers
  • Refrigerant Management
  • Work Order Management: Workflow Management
  • Work Order Management: CMMS Basics
  • Intermediate Maintenance Practices
  • Intermediate Water Treatment
  • HVAC Tech Course

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.