Service Tech I, II, and III

Continuum

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

Reports to: Area Operations Manager

Building(s): 1330 Boylston, Van Ness, Pierce, Fenway Triangle, Continuum, and Brynx

Functions
  • Review work orders throughout the day and complete in order received as well as according to Permission to Order status
  • Respond to all work orders within 24 hours
  • Communicate status of work order to the Concierge and management office when follow up is required
  • Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
  • Leave apartment/area of work clean and tidy during work and after completing
  • Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
  • Review Make Ready Schedule provided by Assistant General Manager
  • Complete tasks in accordance with schedule
  • Complete make ready paperwork and provide to the Leasing Manager for resident file
  • Complete move-in keys prior to lease start date
  • Complete daily tour of the property and ensure common area requests are completed daily
  • Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
  • Maintain building equipment
Qualifications

Level 1

  • OHSA training
  • Ergonomics training
  • Defibrillation CPR training
  • Life Safety training
  • Fire Extinguisher training
  • Slip and Fall training
  • Lockout Tag Out training

Level 2

  • Excel, Word, Outlook 101 training
  • Facilities Technician training
  • Yardi training
  • Safelock training

Level 3

  • EPA Certification
  • Ccure9000 training
  • CPO License
  • Lead Safety CMR22 training
  • Gas Heat training
  • CAMT training

Knowledge/Experience

  • Maintenance related experience is preferred
  • Excellent communication, organizational, and leadership skills necessary
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility