Service Manager

Service Manager

South Standard

The Service Manager is responsible for the daily maintenance operations for Washington Village. Service Manager will oversee and lead all aspects of the property’s hands-on maintenance including service requests, property inspections, turnover of apartments, repairs and preventative maintenance of apartments, and interior/exterior common areas.

Reports to: General Manager


  • Manage all contractors and vendors and their activities on site
  • Communicate directly with tenants regarding ongoing shutdowns, interruptions, and other operational impacts
  • Supervise Service team member at each property and ensure staffing, support, and training needs are met
  • Manage Service Team training with Employee Relations Manager
  • Deliver associate reviews for managed areas with General Manager
  • Train and develop new hire Service Technicians to required levels of knowledge


  • Complete pre-move out, move-out, and make ready apartment inspections
  • List and report status of Capital Projects


  • Identify and price projects and services for the property
  • Provide scope of work and updated pricing to General Manager for contract renewal process
  • Manage Building Engines & Yardi including workorders, training, and updating PM’s


  • Develop and maintain all Standard Operating Procedures for managed areas
  • Implement, update, and ensure compliance of contractor rules and regulations
  • Provide scope of work and timeline to General Manager communicate to residents and tenants as needed
  • Oversee fire alarm and sprinkler impairments on a weekly basis
  • Complete “Take Back Punch List” at completion of any build out
  • Manage contract administration for vendors, such as creation of Pos and contracts, COI tracking/requests, etc. with General Manager
  • Manage waste removal, including dumpster coordination and adherence to policies
  • Ensure compliance on: annual fire alarm testing, quarterly alarm testing, façade inspections, boiler inspections, elevator inspections, and City Lift permit

  • Minimum 4 years supervisory experience in Property Management or similar field
  • Working knowledge of Microsoft Office, Word, Excel and Outlook
  • Experience with Yardi, YieldStar, and LevelOne is preferred
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.