Service Manager

Service Manager


Job Description

The Service Manager is responsible for the daily maintenance operations for Continuum. Service Manager will oversee and lead all aspects of the property’s hands-on maintenance including service requests, property inspections, turnover of apartments, repairs and preventative maintenance of apartments, and interior/exterior common areas.

Reports to: General Manager


  • Manage all contractors and vendors and their activities on site
  • Meet with tenant for logistical planning of contractor work to coordinate access outages and operational impact
  • Communicate directly with tenants regarding ongoing shutdowns, interruptions, and other operational impacts
  • Supervise Service team member at each property and ensure staffing, support, and training needs are met
  • Manage Director of Security and Concierge to ensure safe and well-maintained property though Northeast Security
  • Manage Service Team training with Employee Relations Manager
  • Prepare associate reviews for General Manager approval
  • Deliver associate reviews for managed areas with General Manager
  • Train and develop new hire Service Technicians to required levels of knowledge


  • Complete pre-move out, move-out, and make ready apartment inspections
  • List and report status of Capital Projects
  • Work with VPNE on physical maintenance of parking garage


  • Identify and price projects and services for the property
  • Provide scope of work and updated pricing to General Manager for contract renewal process
  • Manage Building Engines & Yardi including work orders, training, and updating PM’s
  • Monitor budget and expenses with General Manager and Assistant General Manager, providing variance explanations at month end


  • Develop and maintain all Standard Operating Procedures for managed areas
  • Implement, update, and ensure compliance of contractor rules and regulations
  • Provide scope of work and timeline to General Manager & Assistant General Manager to communicate to residents and tenants as needed
  • Oversee fire alarm and sprinkler impairments on a weekly basis
  • Complete “Take Back Punch List” at completement of any build out
  • Manage contract administration for vendors, such as creation of POs and contracts, COI tracking/requests, etc. with Assistant General Manager
  • Manage waste removal, including dumpster coordination and adherence to policies
  • Ensure compliance on: annual fire alarm testing, quarterly alarm testing, façade inspections, boiler inspections, elevator inspections, place of assembly permit for roof, manage green initiatives and energy savings, and garage permit

  • Minimum 4 years supervisory experience in Property Management or similar field
  • Working knowledge of Microsoft Office, Word, Excel and Outlook
  • Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.                               We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.