1. Resident Interaction:

• Greet residents and visitors with professionalism and a friendly attitude.
• Handle inquiries from residents and potential tenants via phone, email, and in person regarding apartments, amenities, and policies.
• Resolve resident complaints and concerns, escalating complex issues to the property manager when necessary.
• Build and maintain strong relationships with residents to promote retention and encourage lease renewals

2. Leasing Support:

• Assist prospective tenants with available units, property tours, and the application process when the Leasing Consultant is unavailable.
• Prepare and process lease agreements, handle applications and supporting documentation, and follow up with leads to secure new leases.

3. Lease Renewals:

• Collaborate with the General Manager and Leasing Consultant to deliver renewal offers and maintain records of renewals and notices to vacate.
• Discuss renewal options with residents, prepare new lease agreements, or guide through move-out processes.
• Contribute to resident retention strategies, including special offers or incentives.

4. Move-In and Move-Out Processing:

• Move-In: Assist new residents with move-in procedures, including conducting inspections, providing keys, and completing paperwork.
• Move-Out: Guide residents through move-out processes, including conducting inspections and processing security deposit refunds in line with policies.

5. Accounts Payable Processing:

• Assist with reviewing vendor invoices for property-related services, ensuring accuracy and compliance with contract terms.
• Route invoices for approval, process them for timely payment, and ensure compliance with company policies.
• Work with the accounting department to maintain accurate payment records and monitor outstanding invoices.
• Communicate with vendors to obtain invoices and necessary documentation for payment processing.

6. Maintenance Coordination:

• Receive and prioritize resident maintenance requests, ensuring timely communication with the maintenance team.
• Follow up on the completion of requests and ensure proper documentation.

7. Property Presentation:

• Ensure that common areas, available units, and model apartments are well-maintained and professionally presented.
• Assist with periodic property inspections, ensuring needed repairs are reported and tracked.

Qualifications:

• Education: High school diploma required; some college or experience in property management, business, or accounting is preferred.
• Experience: Prior experience in customer service, property management, or administrative roles is preferred. Familiarity with accounts payable and financial tasks is a plus.

Skills:

• Strong communication and interpersonal skills for effective resident, tenant, and vendor relations.
• Excellent organizational skills and attention to detail, particularly with financial transactions and lease documentation.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and property management software. Familiarity with accounts payable systems is beneficial.
• Ability to work independently and as part of a team.
• Basic knowledge of accounting principles and financial transactions is advantageous.

Work Environment:

• Primarily office-based along with walking the property for tours, move-ins/move-outs and to ensure the community is operating smoothly.
• Ability to work evenings and weekends as needed for leasing and resident events.
• Ability to lift or carry up to 15 pounds for distributing materials and supplies.

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.