People

• Primary contact for amenity space, guest suite, elevator bookings, shower access for office tenants, bike room access for residents and tenants
• Schedule, coordinate, and provide tenants with holiday and special event notifications such as welcome breakfasts, recycling audits/promotional events, etc.
• Conduct monthly wellness checks with key tenant clients with Assistant General Manager to develop, nurture, and maintain relationships and develop action steps for improvement
• Communicate issues or suggestions raised by residents and tenants to strive for excellent customer service

Profit

• Review and approve all invoices and input to the correct GL code
• Process employee expense reports
• Create monthly billbacks for residential and retail tenants
• Assist accounting and management teams with the completion of the annual primary reconciliation

Process

• Develop and maintain all Standard Operating Procedures for managed areas
• Review building service contracts with Area Manager and Area Operations Manager
• Track and compare contract proposals and be the primary point of contact for vendors regarding service agreements and invoicing
• Coordinate BPDA trainings annually or as needed based on staffing changes
• Complete BPDA annual report
• Ensure all valid COI’s are current for all vendors
• Conduct site tours when Leasing Manager is unavailable
• Assist with renewal discussions and paperwork
• Prepare and deliver communication to residents and tenants of upcoming property or apartment work through Rent Café or direct correspondence
• Complete annual Association Binders
• Complete quarterly audit of files
• Complete archive of files, invoices, and checks and organize all applicable reports, leases, and paperwork
• Maintain and update Renter’s Insurance for all (audit quarterly)
• Update Personal Property Documentation and Census for the City of Boston annually
• Manage “Make Read Schedule” and communicate to Samuels & Associates team and vendors
• Process move-ins and move-outs in Yardi
• Assist Assistant General Manager with SODA Process

• High School Diploma required; College degree preferred
• Real Estate of business-related course of study preferred
• Excellent communication, organizational, and leadership skills necessary
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to list, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility