Leasing Manager

Leasing Manager

Fenway Triangle

Samuels & Associates is a mixed-use Real Estate developer, owners, and manager. In its Residential division, Samuels & Associates managers over 1,000 high-end luxury apartments. The Residential Leasing Manager position is primarily responsible for leasing apartments and securing renewals at the highest possible rent, as quickly as possible and creating a positive customer service experience and performing a variety of administrative functions.

Reports to: Assistant General Manager

People

  • Build relationships with residents, communicating any resident issues to management when applicable
  • Primary point of contact for leasing inquiries in person, by phone, and by email
  • Primary point of contact for amenity space, guest suite, and elevator bookings
  • Follow up with all prospective residents who have not leased or pending renewal offers and present negotiations and properly communicate to applicants on the result of their applications
  • Utilizing Rent Café to communicate with residents any events, maintenance, policies, etc.

Product

  • Monitor advertising effectiveness including ILS feeds
  • Advertise apartments, ensure apartments meet criteria, organize file to send to BPDA as well as handle renewal letters and documentation

Profit

  • Ensure all appropriate payments are received and paperwork is compiled on or prior to the lease start date

Process

  • Develop and maintain all Standard Operating Procedures for managed areas
  • Conduct tours of the property to prospective residents demonstrating the community and apartments; apply product knowledge to clients’ needs by communicating features and benefits
  • Manage Make Ready Schedule
  • Collect and record accurate information for each prospective resident
  • Ensure apartments are ready for move-in and fully turned with keys made
  • Deliver renewal offers to residents and file letters
  • Complete renewal paperwork to deliver to resident and update tracker in Yardi
  • Complete all required reporting including BPDA annual report, monthly update undergraduate tracker, renovation tracker & demographics, weekly update renewal trackers, weekly Leasing Report and Weekly Market Survey Report

  • College degree preferred
  • Real Estate of business-related course of study preferred
  • Sales experience and or/ real estate leasing required
  • Property management and leasing experience is essential
  • Excellent communication, organizational, and leadership skills necessary
  • Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to list, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.