People

• Build relationships with residents, communicating any resident issues to management when applicable
• Primary point of contact for leasing inquiries in person, by phone, and by email
• Primary point of contact for amenity space, guest suite, and elevator bookings
• Follow up with all prospective residents who have not leased or pending renewal offers and present negotiations and properly communicate to applicants on the result of their applications
• Utilizing Rent Café to communicate with residents any events, maintenance, policies, etc.

Product

• Monitor advertising effectiveness including ILS feeds

Profit

• Ensure all appropriate payments are received and paperwork is compiled on or prior to the lease start date

Process

• Develop and maintain all Standard Operating Procedures for managed areas
• Conduct tours of the property to prospective residents demonstrating the community and apartments; apply product knowledge to clients’ needs by communicating features and benefits
• Manage Make Ready Schedule
• Collect and record accurate information for each prospective resident
• Ensure apartments are ready for move-in and fully turned with keys made
• Deliver renewal offers to residents and file letters
• Complete renewal paperwork to deliver to resident and update tracker in Yardi
• Complete all required reporting including monthly update undergraduate tracker, renovation tracker & demographics, weekly update renewal trackers, weekly Leasing Report and Weekly Market Survey Report

• College degree preferred
• Real Estate of business-related course of study preferred
• Sales experience and or/ real estate leasing required
• Property management and leasing experience is essential
• Excellent communication, organizational, and leadership skills necessary
• Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.