401 Park

The Concierges’ main responsibility is to ensure the security of the building.

Additionally, the Concierge displays excellent customer service, assisting guests, tenants, and vendors whenever needed.

Reports to: General Manager, AGM, Chief Engineer, Dir. Security/Concierge Services



  • Warmly greet all guests, prospects, and vendors who enter the property.
  • Know associates of the property, company.
  • Assist GM/AGM/ Chief Engineer in property improvement initiatives including but not limited to:
    • Administrative improvements (i.e. shift logs, incident reports, staff communication, etc.)
    • Service improvements (i.e. elevated customer service initiatives, empathy training, etc.)
    • Role Play training
    • Service Excellence training and additional customer service-based training programs


  • Have a thorough understanding of property and neighborhood amenities
  • Perform building tours following TourTrax procedures
  • Have a thorough understanding of building Fire and Security alarm systems.
    • Identify system alarms and errors and report to GM/AGM/Chief Engineer as needed
  • Understand and uphold all building rules and regulations, including but not limited to the following:
    • No smoking policy
    • Amenity Space rules and regulations


  • Answer the phone at the concierge desk with a proper greeting and answer questions or direct the call to the appropriate party
  • Submit work orders into Building Engines/Angus when requested by management.
  • Communicate any tenant complaints to the Management office.
  • Complete and submit incident reports as needed.
  • Communicate any finding during tours in Building Engines/Angus, or directly to management/maintenance teams.
  • Monitor cameras for suspicious activity throughout shift
  • Assist Custodial team in maintaining a clean lobby and report any findings needing immediate attention.
  • Keep concierge desk, lobby, neat and organized.
  • Prevent solicitors/trespassers/unauthorized individuals from entering the private sections of the building.
  • Roam the atrium answering questions, giving directions for offices or retail in the building.
  • Customer Service-related experience is preferred
  • Excellent communication, organizational, and leadership skills necessary
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility