People

• Communicate issues or suggestions raised by residents and tenants to strive for excellent customer service
• Answer telephone inquiries from prospects, residents, and vendors and assist with building tours as needed
• Primary point of contact for building vendors regarding invoices and billing issues

Product

• Walk building common areas regularly and report issues to management and service teams
• Regular review of building service contracts
• Track and compare contract proposals

Profit

• Review and approve all invoices and input to the correct GL code
• Process employee expense reports
• Manage water/sewer bill back process for residents and tenants
• Assist General Manager and Assistant General Manager with completing monthly financial reviews for apartments, retail, and association
• Monitor building utilities, receipt of invoices, and regularly update Pierce utility tacker
• Assist accounting and management with completion of the annual primary reconciliation

Process

• Develop and maintain all Standard Operating Procedures for managed areas
• Ensure all valid COI’s are current for all vendors
• Support Leasing Manager and AGM as needed:
  • Conduct site tours when Leasing Manager is unavailable
  • Assist with renewal discussions and paperwork as needed
  • Prepare and deliver communication to residents and tenants of upcoming property or apartment work through Rent Café or direct correspondence as needed
•  Complete quarterly audit of files
• Complete archive of files, invoices, and checks
• Update Personal Property Documentation and Census for the City of Boston annually

• College degree preferred.
• Real Estate of business-related course of study preferred
• Excellent communication, organizational, and leadership skills necessary
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.