Client Services Associate

Assist Property Management with the day to day operations, tenant relations, and accounting for assigned property or portfolio through the coordination of tenant requests and administration of maintenance services.

Reports to: Assistant General Manager

Functions

People

  • Communicate issues or suggestions raised by residents and tenants to strive for excellent customer service
  • Answer telephone inquiries from prospects, residents, and vendors and assist with building tours as needed
  • Primary point of contact for building vendors regarding invoices and billing issues

Product

  • Walk building common areas regularly and report issues to management and service teams
  • Regular review of building service contracts
  • Track and compare contract proposals

Profit

  • Review and approve all invoices and input to the correct GL code
  • Process employee expense reports
  • Manage water/sewer bill back process for residents and tenants
  • Assist General Manager and Assistant General Manager with completing monthly financial reviews for apartments, retail, and association
  • Monitor building utilities, receipt of invoices, and regularly update Pierce utility tacker
  • Assist accounting and management with completion of the annual primary reconciliation

Process

  • Develop and maintain all Standard Operating Procedures for managed areas
  • Train new hires on Nexus/Yardi/SODAS
  • Ensure all valid COI’s are current for all vendors
  • Conduct site tours when Leasing Manager is unavailable
  • Assist with renewal discussions and paperwork
  • Prepare and deliver communication to residents and tenants of upcoming property or apartment work through Rent Café or direct correspondence
  • Complete quarterly audit of files
  • Complete archive of files, invoices, and checks
  • Update Personal Property Documentation and Census for the City of Boston annually
  • Manage “Make Read Schedule” and communicate to Samuels & Associates team and vendors
Qualifications
  • College degree preferred
  • Real Estate of business-related course of study preferred
  • Excellent communication, organizational, and leadership skills necessary
  • Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
  • Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.