People

• Schedule and send Rent Café building communications
• Communicate with investor unit condo owners regarding status of leasing for their residence
• Manage and maintain relationships with retail business owners
• Communicate with Service team regarding on-going repairs throughout the building, vendor scheduling, in process improvements, residential maintenance issues, etc.
• Communicate with Sonder USA management to discuss property operations, improvements, changes in procedure, guest incidents, etc.
• Assist General Manager with recruitment and selection of talent

Product

• Oversee all aspects of residential tenant experience to ensure superior service is at the forefront including:
  • Move in and move out process
  • Move in follow up/check ins
  • Work order follow up
  • Address any tenant issues, concerns,
• Plan and schedule weekly and monthly resident events for following month
• Walk vacant apartments regularly
• Monitor Transit screen and update weekly

Profit

• Process all checks and wires
• Review and post NSF and returned payments
• Review and post deposit accounting statements and communicate with accounting department
• Manage residential tenant escrow accounts
• Tenant Accounts Receivables management:
  • Share updated AR report and delinquency details with General Manager and Chief Operating Officer
  • Manage rent delinquency including resident follow up and legal action in accordance with S&A standard procedures and state “Friendly Reminder” emails to all residents who will receive a 14-day Notice to Quit
  • Review accuracy of residential and tenant ledgers
  • Review occupied and vacant utility bills and post billbacks
  • Post monthly water billbacks to apartment/investor/retail tenants
  • Complete review of investor unit revenue reimbursements with accounting
  • Issue damage charges, cleaning fees, as needed to resident ledgers

• Complete monthly expense review, accruals, and variance reports with General Manager and Client Service Associate for apartment, retail, and association entities
• Assist in the development of the annual budget

Process

• Develop and maintain all Standard Operating Procedures for managed areas
• Complete monthly lease file audit for all move ins
• Manage construction projects happening in the building when they are impacting the tenant experience including coordinating and investigating construction issues and noises
• Manage all tenant communication
• Update site activity tracker (portfolio wide)
• Manage renewal process with Leasing Manager (follow up, negotiation, commitment and entering in Yardi); ensure internal leasing renewal tracker is updated
• Attend and/or conduct all required meetings as needed

• College degree preferred
• Real Estate of business-related course of study preferred
• Sales experience and or/ real estate leasing required
• Property management and leasing experience is essential
• Excellent communication, organizational, and leadership skills necessary
• Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.